To report a bug or submit a suggestion, please follow the steps outlined below. It's important to provide detailed information to help us understand and address the issue effectively.

1. Access the Portal and Log In

   First, go to the portal and log in with your credentials.

   

   Portal login page

2. Go to the 'Tickets' Page

   After logging in, navigate to the

   Tickets

   page. This section is where you can manage and track your reported issues or suggestions.
   

   Tickets on menu

3. Click 'New Ticket'

   On the

   Tickets

   page, click on the

   New Ticket

   button to start the process of submitting your report or suggestion.
   

   New Ticket button

4. Fill in the 'Subject' Field

   In the

   Subject

   field, provide a brief but clear title that summarizes the issue or suggestion you are reporting.
   

   Subject field

5. Select the Ticket Category

   Select the ticket category:

   Software

   ,

   Hardware

   ,

   Web

   , or

   Others

   .
   

   Ticket category selection

6. Select the Software Version or Product

   Below the ticket category, select the

   software version

   ,

   product name

   , or

   web platform

   relevant to your issue or suggestion.
   

   Software version or product selection

7. Write a Detailed Description

   Provide a detailed description of the bug, suggestion, or any other feedback. The more information you provide, the easier it will be for our team to investigate and address the issue.

   

   Description field

8. Upload Relevant Files

   If applicable, upload any relevant files, such as

   screenshots

   ,

   project files

   , or

   logs

   , to help us better understand the issue or suggestion. The following file types are supported: .png, .jpg, .jpeg, .gif, .pdf, .doc, .docx, .txt, .rfcfg, .xls, .xlsx, .csv, .zip, .rar
   

   Upload files section

9. Click 'SEND TICKET'

   Once you've completed all the fields and uploaded any necessary files, click the

   SEND TICKET

   button to send your report or suggestion to our team. You will receive a confirmation once your ticket is successfully submitted.
   

   Submit button

Once the ticket is submitted, you will receive a

confirmation email

. The ticket will also appear in your

Tickets

list on the portal. Whenever there is progress or a response regarding your ticket, you will be notified by email, and you can view the ticket status and the team's response directly on the

Tickets

page.