Email Support (Alternative Channel)

An alternative support channel is available to ensure service continuity when the standard support flow is not accessible.

This channel should be used only when it is not possible to open a ticket through the official support portal.

Before contacting support by email, please ensure that an attempt to open a ticket through the ticket portal was made unsuccessfully.

Alternative support channel:

support@mwf-technologies.com

Report an Issue

Use this flow when there is an error, failure, or unexpected behavior in an application or product.

Email subject

: include only the name of the affected application or product.

Email body

: include the information below to speed up the analysis.

1. Affected application or product.
2. Number of impacted users.
3. Detailed description of the identified issue.
4. Product version or serial number, if available.
5. Relevant attachments, such as screenshots, logs, or other supporting materials.

Ask a Question

Use this flow when you have questions about usage, configuration, or general behavior of MWF applications and products.

Email subject

: include the name of the application or product related to your question.

Email body

: clearly describe your question or request.

1. Related application or product.
2. Clear description of the question or request.
3. Additional context or examples, if helpful.
4. Optional attachments, if relevant.

Requests sent through this channel will be reviewed by the support team and answered according to priority and case complexity.